Experience
My professional journey through customer education, support operations, and solutions architecture.
Work history
- Built a custom full-stack React application to replace tedious manual processes for an event company. Developed interactive 2D/3D stage configurator with real-time rendering (Konva.js, PixiJS), role-based permissions, and serverless API (Netlify Functions, Supabase). Enabled staff to generate accurate quotes with automated material calculations in minutes instead of hours.
- Designed and shipped a full customer education ecosystem (LMS, documentation, certification) for a complex SaaS product, enabling self-service that reduced support volume and increased customer retention.
- Developed a custom web app for a modular flooring manufacturer, integrating design, quoting, and production data to automate workflows, reduce manual input, and improve order accuracy.
- Built a global campaign management platform for Levi to unify 100K+ products and creative assets, streamlining marketing operations across teams and regions.
- Engineered an automated inventory system with custom APIs for barcode generation, live tracking, and real-time leadership dashboards.
- Delivered an internal coordination platform for AARP's Public Policy Institute to manage campaigns, events, and publications, improving visibility and cross-team collaboration.
Operations Program Manager
The Austin Stone·2013 - 2018
Austin, TX
Director of Operations
Habitat for Humanity Bryan College Station·2011 - 2013
Bryan, TX