Experience
My professional journey through customer education, support operations, and solutions architecture.
Work history
- Designed and shipped a full customer education ecosystem (LMS, documentation, certification) for a complex SaaS product, enabling self-service that reduced support volume and increased customer retention.
- Developed a custom web app for a modular flooring manufacturer, integrating design, quoting, and production data to automate workflows, reduce manual input, and improve order accuracy.
- Built a global campaign management platform for Levi to unify 100K+ products and creative assets, streamlining marketing operations across teams and regions.
- Engineered an automated inventory system with custom APIs for barcode generation, live tracking, and real-time leadership dashboards.
- Delivered an internal coordination platform for AARP's Public Policy Institute to manage campaigns, events, and publications, improving visibility and cross-team collaboration.
Toolkit
| Software | Category |
|---|---|
| Lessonly, Workramp | LMS |
| Webflow, Contentful, Sanity Studio, Document360, Zendesk Guide, Help Scout, Guru, Confluence, WordPress | CMS |
| HubSpot, Salesforce | CRM |
| Airtable, Notion | Project Management |
| Zendesk, Intercom, Zoom Virtual Agent (formerly Solvvy), Salesforce Service Cloud | Customer Support |
| Zapier, Make, Webhooks | Automation and integrations |
| Figma, Miro, Sketch | Collaborative Design |
| Arcade, Descript, Wistia, Tango, Livestorm | Interactive Media Creation |
| Fillout, Typeform | Forms |
| Google Analytics, Full Story, Equals | Analytics |
Professional engagement
- >Certified Airtable Builder
- >Moderator and Community Member, Support Driven
- >Guest Speaker, Support Driven Podcast
- >Author, Product Education
- >Member, CX Accelerator
- >Member, Customer Education Org
- >Member, Write the Docs